Shipping & Delivery Policy

Overview

We currently offer free shipping to Australia for orders over $50. Orders under $50 are charged $4.95 for shipping.

All orders are processed within 2 to 3 working days and shipped out using a fully tracked courier service.

Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 7 business days. Please consider any holidays that might impact delivery times.

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item in a single order and received only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@pandasoothe.com.au if you believe you have provided an incorrect shipping address.

Questions?

Customer service is our number 1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with PandaSoothe and please let us know if you have any questions. You can contact us at support@pandasoothe.com.au.